Settings & Governance
Configure hospital-wide communication guardrails and compliance rules.
Consent Management
Quiet Hours
Frequency Caps
Roles & Permissions
Audit Logs
Patient Consent Policies
Strict Opt-in Requirement
Only send automated messages to patients with verified consent flags.
WhatsApp Explicit Consent
Trigger a consent flow on the first WhatsApp interaction.
Communication Quiet Hours
Prevent non-critical messages during these times.
Frequency Caps
Daily Message Limit
Maximum number of automated messages per patient per day.
Cool-down Period
Minimum minutes between two automated voice calls.
Roles & Permissions
| Role Name | Users | Access Level | Action |
|---|---|---|---|
| Super Admin | 2 | Full Access | Edit |
| Care Manager | 12 | Campaigns & Reports | Edit |
| Front Desk | 45 | Inbox Only | Edit |
System Audit Logs
| Timestamp | User | Action | Status |
|---|---|---|---|
| 12 Jan 2026, 14:20 | Admin (SP) | Changed Frequency Cap | Success |
| 12 Jan 2026, 11:05 | System | Quiet Hours Triggered | Success |
| 11 Jan 2026, 09:45 | User (RK) | Deleted Workflow #402 | Logged |