Communications Dashboard
+12%
1,847
Voice Calls Today
+28%
3,456
WhatsApp Messages
+8%
892
Workflows Triggered
-2%
94.2%
Resolution Rate
Active Voice Agents
Manage AgentsAppointment Scheduler
Handles appointment bookings & reschedules
Live
847
calls today
General Enquiry
Answers FAQs & routes complex queries
Live
623
calls today
Lab Report Follow-up
Automated report delivery & explanations
Paused
377
calls today
Recent Conversations
View AllRahul Sharma
Appointment rescheduled to 4 PM
2m ago
Priya Patel
Lab report shared via WhatsApp
8m ago
+91 98765 43210
Appointment reminder sent
15m ago
amit.kumar@email.com
Health checkup invoice sent
32m ago
Sneha Reddy
Escalated to human agent
45m ago
Active Workflows
All WorkflowsAppointment Reminder
234 triggered today • 98% success
24h Before
Post-Visit Follow-up
89 triggered today • 95% success
2 Days After
Health Checkup Promo
156 triggered today • 92% success
Segment
Alerts & Escalations
Manage2 calls awaiting escalation
Patients requesting human callback
WhatsApp API rate limit 80%
Consider spreading message delivery
New workflow template available
Insurance claim follow-up added
Channel Performance
Full ReportVoice Calls
42%
WhatsApp
32%
SMS
18%
Email
8%