KREO CONNECT — Analytics & Insights

↑ +12.5%

78.4%

Engagement Rate

↑ +8.3%

92.1%

Task Completion

↓ -15.2%

2.4min

Avg Response Time

↑ +23.1%

12,847

Total Interactions

Engagement by Channel

View Details →

Jan

Feb

Mar

Apr

May

Jun

Jul

Voice

SMS

Channel Effectiveness

Voice Calls89%

Response: 1.2mResolution: 94%

WhatsApp76%

Response: 3.5mResolution: 88%

SMS62%

Response: 5.8mResolution: 71%

Email45%

Response: 24mResolution: 58%

Drop-off Points

Optimize →

Initial Contact

12,847

100%

Engaged

-22%

10,021

78%

Responded

-28%

7,194

56%

Converted

-25%

5,396

42%

Best Performing Templates

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Appointment Reminder

WhatsApp + Voice

94%

Open

78%

Response

Lab Results Ready

SMS + Email

89%

Open

65%

Response

Follow-up Care

Voice Call

82%

Open

71%

Response

4,521

Total Voice Calls

↑ 18.4% vs last month

3:24

Avg Call Duration

↓ 12% vs last month

87.3%

First Call Resolution

↑ 5.2% vs last month

Call Outcomes Distribution

4,521

Total Calls

Resolved

3,396 calls

75%

Callback Required

678 calls

15%

Escalated

447 calls

10%

Peak Call Hours

8am

10am

12pm

2pm

4pm

6pm

8pm

↑ +24%

8,234

WhatsApp Messages

↑ +11%

3,412

SMS Sent

↓ -5%

1,856

Emails Sent

↑ +9%

96.2%

Delivery Rate

Message Volume Trend

Week 1

Week 2

Week 3

Week 4

Response Rate by Channel

WhatsApp82%

SMS54%

Email31%

↑ +15%

Active Workflows

↑ +8%

94.6%

Completion Rate

↓ -22%

4.2min

Avg Execution Time

↑ +31%

28,492

Total Executions

Workflow Performance Breakdown

Manage Workflows →

Appointment Reminder Flow

24hrs before appointment

8,234

Runs

97%

Success

Excellent

Lab Results Notification

On results ready

5,621

Runs

94%

Success

Good

Post-Visit Follow-up

48hrs after visit

3,892

Runs

89%

Success

Needs Attention

Payment Reminder

7 days before due

2,456

Runs

92%

Success

Good

127

Total Escalations

↓ 18% vs last month

24min

Avg Resolution Time

↓ 32% vs last month

94.5%

Resolution Rate

↑ 7% vs last month

Escalation Reasons

Complex Medical Query

42%

Billing Dispute

28%

Urgent Appointment

18%

Other

12%

Recent Escalations

View All →

PatientReasonPriorityTimeStatus

Rahul Sharma

PT-4521

Medical Query

High

12m ago

In Progress

Priya Mehta

PT-4518

Billing

Medium

28m ago

Pending

Amit Kumar

PT-4512

Urgent Appt

High

45m ago

Resolved

Sneha Gupta

PT-4508

Medical Query

Low

1h ago

Resolved